Terms of Service

1. Company Information

2. Services Description

Saybrana provides the following technology consultancy services:

• Digital Twin Development: BIM modeling, digital consulting, and implementation
• Photogrammetry Services: 360° reality capture and visualization solutions
• Lidar & 3D Scanning: High-precision scanning and point cloud processing
• Software Development: Custom software solutions and applications
• Technology Consulting: Strategic digital transformation advisory
• Training and Support: Technical training and ongoing support services

Service specifications, deliverables, and timelines will be detailed in separate project agreements or statements of work.

3. User Responsibilities

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when required
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not use our Services for any illegal or unauthorized purpose
• Not interfere with or disrupt the operation of our Services
• Not attempt to gain unauthorized access to our systems
• Respect intellectual property rights of Saybrana and third parties
• Provide necessary cooperation for service delivery

4. Payment Terms

Pricing

Service pricing will be provided in project proposals or statements of work. Prices are subject to change without notice, but changes will not affect existing agreements.

Payment Schedule

• Consultation Fees: Payment required prior to service delivery
• Project Services: Typically 50% upfront, 50% upon completion
• Large Projects: Milestone-based payments as specified in project agreement
• Ongoing Services: Monthly or quarterly billing as agreed

Payment Methods

• Bank transfer (preferred)
• Credit card processing
• Online payment platforms
• Cryptocurrency (if applicable)

Late Payments

Late payments may incur interest at 1.5% per month or the maximum legal rate, whichever is lower. Services may be suspended for accounts with overdue payments.

5. Intellectual Property Rights

Company Intellectual Property

Saybrana retains all rights to our proprietary technology, methodologies, processes, and intellectual property, including but not limited to:

• Digital Twin Assessment Process™ (DTAP)
• Software code and algorithms
• Documentation and training materials
• Business methods and processes
• Trademarks and brand assets

Client Intellectual Property

Clients retain ownership of their pre-existing intellectual property and any custom deliverables created specifically for them, subject to full payment.

Licensing

We grant clients a non-exclusive, non-transferable license to use deliverables for their intended business purposes. Third-party software licenses are subject to their respective terms.

6. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information exchanged during our business relationship. This includes:

• Business strategies and financial information
• Technical specifications and processes
• Client data and project details
• Trade secrets and proprietary information

Confidentiality obligations survive the termination of our business relationship for a period of five (5) years.

7. Service Availability and Performance

Service Level Agreement

• Consultation Response: Within 24-48 business hours
• Project Delivery: As specified in project agreements
• Support Response: Within 4 business hours for critical issues
• System Uptime: 99% for online services (where applicable)

Maintenance and Downtime

We may perform scheduled maintenance that could temporarily affect service availability. We will provide reasonable notice for planned maintenance.

Force Majeure

We are not liable for service interruptions caused by events beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

8. Limitation of Liability

To the fullest extent permitted by law, Saybrana shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits or business opportunities
• Data loss or corruption
• Business interruption
• Damages exceeding the total fees paid for the specific service

Our total liability for any claim related to our Services shall not exceed the amount paid by the client for the specific service giving rise to the claim.

9. Warranty and Disclaimers

Service Warranty

We warrant that our services will be performed with professional care and in accordance with industry standards. We will correct any deficiencies in our workmanship.

Disclaimers

Except as expressly stated in these Terms, our Services are provided "as is" without warranties of any kind, whether express or implied.

• No warranty of fitness for a particular purpose
• No warranty of merchantability
• No warranty regarding third-party services
• No warranty of uninterrupted or error-free operation

10. Termination

Termination by Client

Clients may terminate service agreements with written notice. Termination fees may apply based on work completed and commitments made.

Termination by Saybrana

We may terminate services for:

• Non-payment of fees
• Breach of these Terms
• Illegal or unethical use of services
• Client insolvency or bankruptcy

Effect of Termination

Upon termination, clients must pay all outstanding fees. We will provide deliverables for work completed and paid for. Confidentiality obligations survive termination.

11. Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of Qatar, without regard to its conflict of law principles.

Dispute Resolution Process

1. Negotiation: Parties will first attempt to resolve disputes through good faith negotiations
2. Mediation: If negotiation fails, disputes will be submitted to mediation in Qatar
3. Arbitration: Unresolved disputes will be resolved through binding arbitration
4. Court: Either party may seek court relief for injunctive or equitable relief

Arbitration Terms

• Arbitration conducted in English
• Single arbitrator appointed by mutual agreement
• Arbitration award final and binding
• Costs shared equally unless otherwise determined

12. Indemnification

Clients agree to indemnify and hold Saybrana harmless from any claims, damages, or expenses arising from:

• Client's breach of these Terms
• Client's negligence or willful misconduct
• Violation of third-party rights by client
• Client's use of our Services

We will provide reasonable assistance in defense of such claims at the client's expense.

13. General Provisions

Entire Agreement

These Terms, along with any project agreements, constitute the entire agreement between the parties and supersede all prior discussions and understandings.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of such provision or our right to enforce it in the future.

Assignment

Clients may not assign their rights or obligations under these Terms without our prior written consent. We may assign these Terms at our discretion.

Notices

All notices shall be in writing and delivered via email, registered mail, or personal delivery to the addresses specified in these Terms.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

For legal matters, please include "Legal Inquiry" in your email subject line.